How does your reward points system work?
For every $1 dollar that you spend (excluding shipping), you will earn 1 point. For each product review you submit that is published, you will earn 5 points. You will also get a one time 20 points sign up bonus upon joining our site. For every 20 points you accumulate, you will receive a $1 discount that can be used towards any future orders. Points can be redeemed for anything in our online store, without any restrictions.
How does your promo or coupon codes work?
Sometimes we will have specials which require a customer to enter a coupon code. The coupon code must be entered to receive the discount or special promo. The promo code must be entered in the 'Coupon' field on the 'View Cart' page. NOTE: Only ONE coupon can be used at a time - coupon codes cannot be combined together. If you use rewards points on an order, a coupon code cannot be used on that order.
Is there a minimum and maximum order amount?
We have a $75 minimum order amount. There is no max order amount. Orders under $199 are charged a $15 flat rate shipping fee. Orders $199+ are shipped free of charge.
How can I contact you? Do you have a phone number?
We do not have a contact phone number. Our preferred contact method is email. When you sign up on our site or do an order, we send you an email. You can reply to that email to contact us.
When will my order ship?
If we receive your order and Interac E-transfer by our 9am PST cutoff time, your order will ship that business day. If we receive your order and payment after 9am PST, your order will ship the next business day. * Please note that it can take up to 40 minutes for us to receive your E-transfer.
How can I add, edit or cancel my order?
If you want to add to or edit your order, please create a new order and email us to cancel your original order. If you want to cancel your order, email us with the order number.
What are your working hours?
Our shop is, of course, open 24 hrs a day. We are in the office 9 to 5 PM PST. Our payment processing and customer service departments do work into the evenings occasionally.
A product was missing in my package
All orders and product details are tracked in our database, any confirmed missing items will be placed in the next order. Disputes are up to the discretion of the customer service representative at that time.